Microsoft Office Is Not Working On Mac

10.04.2020
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This article covers frequently asked questions about the availability of Office from the Mac App Store, and the differences between downloading Office apps directly from Microsoft.

Microsoft office stopped working on macWorking

Sep 27, 2018 Since you mentioned, you still don’t see this version after two weeks of waiting, I believe you must have Office 2016 for mac (one-time purchase) license. If this is so, then the latest released version for Office 2016 for mac is 16.16.3. If Spell Checker is not working on your end and you have Office 2016 for mac V 16.16.3, please note, we have reported this issue to the related team. Any update about this will be posted in our primary thread. Nov 20, 2018 Try to uninstall Office for Mac and you can follow the article Troubleshoot Office for Mac issues by completely uninstalling before you reinstall. Then, you can Reinstall Office for your PC or Mac to see if it works. From Office for Mac. Open any Office app such as Word and select Sign In. If you're already editing a file, go to File New from Template. Note: If you're on OneNote, select OneNote from the top menu and then select Sign In. In the Sign in window, type the email address and password you use with Office.

Starting in January 2019, the following Office applications are available for download from the Mac App Store: Word, Excel, PowerPoint, OneNote*, and OneDrive*.

* These apps were also available from the Mac App Store in previous years.

  1. What version of Office is available from the Mac App Store?

    The Office apps available from the Mac App Store provide the very latest version of Office on the Mac. Word, Excel, PowerPoint, and Outlook require an Office 365 subscription to activate. OneNote and OneDrive do not require an Office 365 subscription, but some premium features may require an Office 365 subscription.

  2. Is this the same as Office 2019?

    No. Office 2019 is the one-time purchase, non-subscription product (also known as perpetual). An Office 365 subscription provides always up-to-date versions of Office apps and access to additional premium features and services. The apps available in the Mac App Store are not compatible with Office 2019 licenses.

  3. I currently own Office 2016 for Mac and want to upgrade my version of Office. Should I download Office from the Mac App Store?

    If you own the older perpetual release of Office, you can download the new version of the apps from the Mac App Store, and purchase a new Office 365 subscription using the in-app purchase option. In-app purchase offers include Office 365 Home, and Office 365 Personal. Your license from the perpetual release of Office will not work with the app versions from the App Store. Click here to learn about Office 365 subscriptions and pricing.

  4. I already have an Office 365 subscription, and the Office apps are already installed on my Mac. Do I need to do anything?

    No. It's likely that you installed Office directly from Microsoft. The Microsoft AutoUpdate app will keep your existing apps up-to-date. The apps in the Mac App Store do not provide functionality beyond what you have today.

  5. If I download Office from the Mac App Store, do I still use Microsoft AutoUpdate to get updates?

    Microsoft AutoUpdate is only used to get updates for apps that you download directly from Microsoft. If you download Office from the Mac App Store, then the App Store will provide you with future updates of Office. You may have other Microsoft apps installed on your Mac, and AutoUpdate will continue providing updates just for those apps.

  6. Can I have multiple versions and builds of Office installed on my Mac?

    No. Office 365, Office 2019, and Office 2016 use the same application and file names. To see which version of Office you have installed on your Mac, open one of the apps, and look at the License text in the About dialog.

  7. Can I get Office Insider builds from the Mac App Store?

    No. The Office apps in the Mac App Store are production releases. Insider builds must be downloaded directly from Microsoft.

  8. How do I cancel my Office 365 free trial that I purchased through the Mac App Store?

    To cancel your Office 365 free trial that you purchased through the Mac or iOS App Store, follow the instructions on this page: View, change, or cancel your subscriptions.

    This link redirects to the App Store, so please open this link on a Mac, iPad or iPhone.

Macs are not perfect even though one’s productivity is much higher with one. When things go wrong – they can sometimes really go wrong.

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One customer had issues with a critical branding font that installs fine on everyone else’s Macbook but not theirs. I now know more about fonts that I ever wanted to know especially how Microsoft fonts fit into the Mac picture. I researched dozens of websites each adding a piece to the puzzle. Here we go …

Microsoft Office Is Not Working On Mac Download

  • There are 4 font stores on your Mac
    • user fonts stored in /Users/youraccount/Library/Fonts
    • computer wide (all accounts) fonts in /Library/Fonts
    • system fonts in /System/Library/Fonts (never ever touch these)
    • Microsoft Office fonts in /Library/Fonts/Microsoft (ahhh I see)
  • ONLY TTF fonts work for Office – or so MS claims
  • To install fonts for MS Office 2011 – don’t double click them – this installs them naturally in the user fonts
    • instead – start up Font Book (use the spotlight or magnifying glass to find it quick in the upper right of your Mac)
    • drag them from your Finder onto Computer (under the Collection section at the left of the Font Book app)
  • A reboot triggers the Mac Font store to sync with Office. Don’t forget to reboot before ripping your hair out
  • Adding fonts to the user fonts will never show up in Microsoft Office products
  • Don’t assume that because a font works in lets say Word, that it will appear in Excel – it might once the cache catches up
  • Microsoft font cache file can be delete so it will force a refresh – but it can be in 2 places – check both. Microsoft moved it for Office 2011 for Mac for some computers different than others
    • Lion? goto finder and hold the option key and …
    • click the menu Go->Library or type in a folder /Library by choosing the Go->Go to Folder option then navigate eventually to /Library/Preferences/Microsoft/Office 2011
      • not there? Microsoft moved them in later releases of Office 2011 to /Library/Application Support/Microsoft/Preferences/Office 2011 – even MS’ articles are incorrect!
      • also you might need to look in /Users/yourname/Library/Application Support/Microsoft/Preferences/Office 2011
    • when you re-start work or Excel you will now see a task completing to rebuild the cache files and if you observe the location above you will see new cache files
  • Here is a link to completely remove Office on a mac and is the final puzzle piece that allowed me to solve this riddle http://support.microsoft.com/kb/2398768

Microsoft Office Not Working On Mac

Many thanks to these sites: