Microsoft Teams Web App Not Loading On Mac

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There are three types of log files automatically produced by the client that can be leveraged to assist in troubleshooting Microsoft Teams.

1. Microsoft Teams: Teams will not load on Mac computer; cancel. Turn on suggestions. Windows 10 Apps Office apps Microsoft Store. Account profile Download Center Microsoft Store support Returns Order tracking Store locations Buy Online, pick up in store In-store events.
2. I have not been able to log in to microsoft teams desktop app or webapp since July 16. The webapp and the desktop app pass the credentials stage, but then continuously state 'microsoft teams loading.' Until it times out and reports that something went wrong and suggests trying again or signing out.
3. Microsoft Teams; In this article. There are three types of log files automatically produced by the client that can be leveraged to assist in troubleshooting Microsoft Teams. Desktop logs. When creating a support request with Microsoft Support, the.

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• Debug logs

• Media logs

• Desktop logs

When creating a support request with Microsoft Support, the support engineer will require the debug logs. Having these logs on hand before creating the support request will allow Microsoft to quickly start troubleshooting the problem. Media or desktop logs are only required if requested by Microsoft.

The following table outlines the various clients, and their associated logs. Log files are stored in locations specific to the client and operating system.

For a complete list of supported operating systems and browsers, see Get clients for Microsoft Teams.

Debug logs

These are the most common logs and are required for all Microsoft support cases. Debug logs are produced by the Windows and Mac desktop clients, as well as browser based clients. The logs are text based and are read from the bottom up. They can be read using any text based editor and new logs are created when logging into the client.

Debug logs show the following data flows:

• Login

• Connection requests to middle tier services

• Call/conversation

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The debug logs are produced using the following OS specific methods:

• Windows:

  Keyboard shortcut: Ctrl + Alt + Shift + 1

• Mac OSX:

  Keyboard shortcut: Option + Command + Shift+1

The debug logs are automatically downloaded to the following folders.

• Windows: %userprofile%Downloads

• Mac OSX: Downloads

• Browser: You will be prompted to save the debug log to default save location

Media Logs

Media logs contain diagnostic data about audio, video and screen sharing. They are required for support cases only upon request and can only be inspected by Microsoft. The following table outlines the log location.

Desktop logs

Desktop logs, also known as bootstrapper logs, contains log data that occurs between the desktop client and the browser. Like media logs, these logs are only needed if requested by Microsoft. The logs are text based and can be read using any text based editor in a top down format.

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Windows:

1. Right-click the Microsoft Teams icon in your application tray, select Get Logs

Mac OsX:

1. Choosing Get Logs from the Help pull-down menu

Win 10 Apps Not Loading

The Teams Meeting add-in lets users schedule a Teams meeting from Outlook. The add-in is available for Outlook on Windows, Mac, web, and mobile.

Microsoft Teams Web App Not Loading On Mac Windows 10

Teams Meeting add-in in Outlook for Windows

The Teams Meeting add-in is automatically installed for users who have Microsoft Teams and either Office 2010, Office 2013 or Office 2016 installed on their Windows PC. Users will see the Teams Meeting add-in on the Outlook Calendar ribbon.

Note

• There are additional considerations if your organization runs both Teams and Skype for Business. Under some circumstances, the Teams add-in is not available in Outlook. See Upgrade from Skype for Business to Teams for details.
• User permissions to execute the Regsvr32.exe file is a minimum requirement for the Teams Meeting add-in to be installed on the computer.
• If users do not see the Teams Meeting add-in, instruct them to close Outlook and Teams, then restart the Teams client first, then sign in to Teams, and then restart the Outlook client, in that specific order.
• If you are using an Office Outlook installation from the Microsoft Store, the Teams Meeting add-in isn't supported. Users who require this add-in are advised to install Click-to-Run version of Office, as outlined in Office on Windows 10 in S mode article.

Teams Meeting add-in in Outlook for Mac

The Teams Meeting button in Outlook for Mac will appear in the Outlook for Mac ribbon if Outlook is running production build 16.24.414.0 and later and is activated with an Office 365 client subscription.​

The meeting coordinates (the Teams join link and dial-in numbers) will be added to the meeting invite after the user clicks Send.

Teams Meeting add-in in Outlook Web App

The Teams Meetings button in Outlook Web App will appear as part of new event creation if the user is on an early version of the new Outlook on the web. See the Outlook Blog to learn about how users can try the early version of the new Outlook on the web.

The meeting coordinates (the Teams join link and dial-in numbers) will be added to the meeting invite after the user clicks Send.

Teams Meeting add-in in Outlook mobile (iOS and Android)

The Teams Meeting button shows up in latest builds of the Outlook iOS and Android app.

The meeting coordinates (the Teams join link and dial-in numbers) will be added to the meeting invite after the user clicks Send.

Teams Meeting add-in in and FindTime for Outlook

FindTime is an add-in for Outlook that helps users reach a consensus on a meeting time across companies. Once the meeting invitees have provided their preferred times, FindTime sends out the meeting invite on the user's behalf. If the Online meeting option is selected in FindTime, FindTime will schedule a Skype for Business or Microsoft Teams meeting. (FindTime will use whichever has been set by your organization as the default online meeting channel.)

Note

If you saved a Skype for Business setting in your Findtime dashboard, FindTime will use that instead of Microsoft Teams. If you want to use Microsoft Teams, delete the Skype for Business setting in your dashboard.

See Schedule meetings with FindTime for more information.

Authentication requirements

The Teams Meeting add-in requires users to sign in to Teams using Modern Authentication. If users do not use this method to sign in, they'll still be able to use the Teams client, but will be unable to schedule Teams online meetings using the Outlook add-in. You can fix this by doing one of the following:

• If Modern Authentication is not configured for your organization, you should configure Modern Authentication.
• If Modern Authentication is configured, but they canceled out on the dialog box, you should instruct users to sign in again using multi-factor authentication.

To learn more about how to configure authentication, see Identity models and authentication in Microsoft Teams.

Enable private meetings

Allow scheduling for private meetings must be enabled in the Microsoft Teams admin center for the add-in to get deployed. In the admin center, go to Meetings > Meeting Policies, and in the General section, toggle Allow scheduling private meetings to On.)

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The Teams client installs the correct add-in by determining if users need the 32-bit or 64-bit version.

Note

Users might need to restart Outlook after an installation or upgrade of Teams to get the latest add-in.​

Teams upgrade policy and the Teams Meeting add-in for Outlook

Customers can choose their upgrade journey from Skype for Business to Teams. Tenant admins can use the Teams co-existence mode to define this journey for their users. Tenant admins have the option to enable users to use Teams alongside Skype for Business (Islands mode).

When users who are in Island mode schedule a meeting in Outlook, they typically expect to be able to choose whether to schedule a Skype for Business or a Teams meeting. In Outlook on the web, Outlook Windows, and Outlook Mac, users see both Skype for Business and Teams add-ins when in Islands mode. Due to certain limitations in the initial release, Outlook mobile can only support creating Skype for Business or Teams meetings. See the following table for details.

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Other considerations

The Teams Meeting add-in is still building functionality, so be aware of the following:

• The add-in is for scheduled meetings with specific participants, not for meetings in a channel. Channel meetings must be scheduled from within Teams.
• The add-in will not work if an Authentication Proxy is in the network path of user's PC and Teams Services.
• Users can't schedule live events from within Outlook. Go to Teams to schedule live events. For more information, see What are Microsoft Teams live events?.

Troubleshooting

If you cannot get the Teams Meeting add-in for Outlook to install, try these troubleshooting steps.

• Ensure all available updates for Outlook desktop client have been applied.
• Restart the Teams desktop client.
• Sign out and then sign back in to the Teams desktop client.
• Restart the Outlook desktop client. (Make sure Outlook isn't running in admin mode.)
• Make sure the logged-in user account name does not contain spaces. (This is a known issue, and will be fixed in a future update.)
• Make sure single sign-on (SSO) is enabled.

If your administrator has configured Microsoft Exchange to control access to Exchange Web Server (EWS), a delegate won't be able to schedule a Teams meeting on behalf of the boss. The solution for this configuration is under development and will be released in the future.

Microsoft Teams Stuck On Loading

For general guidance about how to disable add-ins, see View, manage, and install add-ins in Office programs.

Microsoft Teams Web App Not Loading On Mac Computer

Learn more about meetings and calling in Microsoft Teams.