Microsoft Remote Server For Mac

• Microsoft Remote Server Administration Tools For Mac
• Microsoft Remote Server For Mac Windows 7
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Applies To: Windows Server 2016 Essentials, Windows Server 2012 R2 Essentials, Windows Server 2012 Essentials

Microsoft Remote Desktop 8.0.43 - General bug fixes Microsoft Remote Desktop 8.0.42 - Fixed an issue with remote resources where pop-up dialogs were hidden behind other windows, instead of appearing in front Microsoft Remote Desktop 8.0.41 - Fixed an issue that caused apps to appear distorted when you used remote resources Microsoft Remote. The latest Remote Desktop Connection for Mac v2.1.1 no longer works connecting to Server 2012 R2 or Windows 8.1. Please request the Mac team to update this client for Win8.1 and 2012 R2 support. 2020-4-5  If you use the Microsoft Remote Desktop app in macOS to connect to another Windows PC on your network, you may see a warning about an unverified certificate when you try to connect. Here's how to configure your Mac to always trust that certificate so you'll no longer see the warning message.

Remote Web Access in Windows Server Essentials, or in Windows Server 2012 R2 with the Windows Server Essentials Experience role installed, provides a streamlined, touch-friendly browser experience for accessing applications and data from virtually anywhere that you have an Internet connection and by using almost any device. To use the Remote Web Access functionality, you must first turn it on by using the Set Up Anywhere Access Wizard, and then set up your router and domain name.

In this topic

Turn on and configure Remote Web Access

The following topics will help you turn on and configure Remote Web Access:

Remote Web Access overview

When you are away from your office, you can open a web browser and access Remote Web Access from anywhere that has Internet access. In Remote Web Access, you can:

• Access shared files and folders on the server.

• Access your server and computers on the network. This means that you can access the desktop of a networked computer as if you were sitting in front of it at your office.

  Remote Web Access is not turned on by default. When you run the Set up Anywhere Access Wizard, the wizard attempts to set up your router and Internet connectivity. After Remote Web Access is turned on, you can set up a domain name for your server and customize Remote Web Access. You can also set up the router again if you change your router.

  Permission to access Remote Web Access is not automatically granted when you add a new user account. When you add a user account, you can choose to allow access to shared folders, the Media Library, computers, Home page links, and the server Dashboard. You can also specify that a user not be allowed to use Remote Web Access.

  The Remote Web Access setting is displayed for each user account on the USERS tab of the Windows Server Essentials Dashboard. To change the Remote Web Access setting, right-click the user account, and then click View the account properties.

Turn on Remote Web Access

You can turn on Remote Web Access by running the Set up Anywhere Access Wizard from the server Dashboard.

To turn on Remote Web Access

1. Open the Dashboard.

2. Click Settings, and then click the Anywhere Access tab.

3. Click Configure. The Set Up Anywhere Access Wizard appears.

4. On the Choose Anywhere Access features to enable page, select the Remote Web Access check box.

5. Follow the instructions to complete the wizard.

Change your region

You must be a network administrator to change the region setting in Windows Server Essentials.

To change the region setting

1. On a computer that is connected to Windows Server Essentials, open the Dashboard.

2. Click Settings.

3. On the General tab, click the drop-down list in the Country/Region location of server section.

4. From the drop-down list, select the new region, and then click Apply to accept the new region setting.

Manage Remote Web Access permissions

When you add a user account in Windows Server Essentials, the new user is allowed by default to use Remote Web Access. If you chose not to allow Remote Web Access for a user account, and then find that the user needs to use Remote Web Access, you can update the user account's properties.

To manage Remote Web Access permissions for a user account

1. Log on to the Dashboard, and then click Users.

2. Click the user account that you want to manage, and then click View the account properties in the Tasks pane.

3. In the Properties dialog box, click the Anywhere Access tab.

4. On the Anywhere Access tab, select the Allow Remote Web Access and access to web services applications check box to allow a user to connect to the server using Remote Web Access.

5. Click Apply, and then click OK.

   For more information, see Manage User Accounts.

Secure Remote Web Access

Windows Server Essentials uses a security certificate to help secure the information that is exchanged between the software and a web browser. When you install the Connector software on your computers, the security certificate for Windows Server Essentials is added to the trusted certificate list on your computers. The best way for users to access Remote Web Access when they are away from your office is to use a portable computer that has the Connector software installed on it.

Warning

Users who use Remote Web Access from public locations or other untrusted computers should ensure that they log off the website before leaving the computer unattended or when they are finished with their session.

Manage Remote Web Access and VPN users

You can use VPN to connect to Windows Server Essentials and access all your resources that are stored on the server. This is especially useful if you have a client computer that is set up with network accounts that can be used to connect to a hosted Windows Server Essentials server through a VPN connection. All the newly created user accounts on the hosted Windows Server Essentials server must use VPN to log on to the client computer for the first time.

To set VPN and Remote Web Access permissions for network users

1. Open the Dashboard.

2. On the navigation bar, click USERS.

3. In the list of user accounts, select the user account that you want to grant permissions to access the desktop remotely.

4. In the <User Account> Tasks pane, click Properties.

5. In <User Account> Properties, click the Anywhere Access tab.

6. On the Anywhere Access tab, do the following:

   1. To allow a user to connect to the server by using VPN, select the Allow Virtual Private Network (VPN) check box.

   2. To allow a user to connect to the server by using Remote Web Access, select the Allow Remote Web Access and access to web services applications check box.

7. Click Apply, and then click OK.

Set up your router

When you configure your server for Remote Web Access, the Set Up Anywhere Access Wizard attempts to set up the router. If you change routers or change settings on the router, you must rerun the Set Up Your Router Wizard. For more information, see the following topics:

Set up your router

During this step, Windows Server Essentials attempts to automatically configure your router by using UPnP commands. To do this, your router must support UPnP standards, and the UPnP setting must be enabled on your router.

Note

Your network configuration should follow the supported network requirements for Windows Server Essentials. There should be only one router on your network.

If the router is not set up by the Set Up Your Domain Name Wizard, you must manually forward port 443. For information about how to set up port forwarding on your router, see Router Setup.

Replace a router

Replace the router according to the manufacturer's instructions, and then run the Set Up Your Router Wizard to configure the new router.

To minimize all windows of the front app, press Option-Command-M. Command-H: Hide the windows of the front app. Command-O: Open the selected item, or open a dialog to select a file to open. Mac microsoft excel keyboard shortcuts windows. Command-M: Minimize the front window to the Dock. To view the front app but hide all other apps, press Option-Command-H.

To set up your new router

1. On the Windows Server Essentials Dashboard, click Settings.

2. Click the Anywhere Access tab, and then in the Router section, click Set up. The Set Up Your Router Wizard starts.

3. Follow the instructions in the wizard to finish setting up your new router.

Network location defined

A network location is a collection of network settings that Windows applies when you connect to a network. The settings vary and can be customized based on the type of network that you use. The settings for a network location determine whether certain features (such as file and printer sharing, network discovery, and public folder sharing) are turned on or off. Network locations are useful when you need to connect to different networks.

As an example, you may own a laptop computer that you use at home and on the job. When you are in the office, you connect to the office network. However, when you come home, you use your laptop to access and play videos and music that is stored on the home server. When you connect to a new network and specify the location type, Windows assigns a network profile that is preset for that type of location. The next time you connect to that network, Windows recognizes the network and automatically assigns the correct settings. This adds a layer of security to help protect the information on your computer, and only the network features that you need for that location are turned on.

There are four kinds of network locations:

• Home network Choose this network for home networks or when you know and trust the people and devices on the network. Computers on a home network can belong to a home group. Network discovery is turned on for home networks, which allows you to see other computers and devices on the network and allows other network users to see your computer.

• Work network Choose this network for small office or other workplace networks. Network discovery, which allows you to see other computers and devices on a network and allows other network users to see your computer, is on by default, but you cannot create or join a home group.

• Public network Choose this network for public places (such as coffee shops or airports). This location is designed to keep your computer from being visible to other computers and to help protect your computer from malicious software from the Internet. Home group is not available on public networks, and network discovery is turned off. You should also choose this option if you're connected directly to the Internet without using a router, or if you have a mobile broadband connection.

• Domain Choose this network for domains such as those at enterprise workplaces. This type of network location is controlled by your network administrator, and it cannot be selected or changed.

Enable Remote Desktop Services ActiveX controls

The Remote Desktop Services ActiveX controls allows you to access your home or business computer, via the Internet, from another computer by using Remote Web Access.

To enable Remote Desktop Services ActiveX controls

1. In Internet Explorer, click Tools, and then click Internet Options.

2. On the Security tab, click Custom level.

3. In the ActiveX controls and plug-ins section, do the following:

   1. Under Download signed ActiveX controls, click Prompt.

   2. Under Run ActiveX controls and plug-ins, click Enable.

4. Click OK twice to accept the changes and close the dialog box.

Set up your domain name

After Remote Web Access is turned on, you can set up a domain name for your server that is running Windows Server Essentials. This is a necessary step if you plan to use Remote Web Access from a remote computer. For more information, see the following topics:

Domain names overview

A domain name uniquely identifies your server on the Internet. Domain names consist of at least two parts: a top level domain name (TLD) and a second level domain name. For example, in contoso.com, com is the TLD and contoso is the second level domain name.

While you are away from your office, you can use your domain name to access shared files on the server or computers on the network. You can also manage your server when you are away. For example, you register contoso.com for your server. When you are away from your office, you can open a web browser on your laptop and type contoso.com in the address text box to connect to the instance of Remote Web Access that you set up on Windows Server Essentials.

Understand Microsoft personalized domain names

A Microsoft personalized domain name includes the following features:

• A custom domain name for Remote Web Access (for example, yourhostname.remotewebaccess.com). Your domain name is associated with your public IP address.

• A DNS dynamic update protocol service so that Remote Web Access using your domain name will not be interrupted if your public IP address changes. Typically, Internet Service Providers (ISPs) for your organization's broadband connections provide dynamic public IP addresses that can change.

• A trusted certificate associated with the domain name.

  To integrate a Microsoft personalized domain name with your server, you need a Microsoft account (formerly known as a Windows Live ID). If you do not have a Microsoft account, you can sign up for one at the Microsoft Hotmail website.

Important

Windows Live allows special characters in your Microsoft account password that the server does not support. If you use a Microsoft personalized domain, ensure that your Microsoft account password contains only characters that the server supports. The server does not support use of the characters $, /, ', and %.

Use a new or existing domain name

To automatically set up your domain name on a server running Windows Server Essentials, you must use a domain name service provider that is listed in the Set Up Your Domain Name Wizard. You may choose to get a new domain name or use an existing domain name. Do one of the following:

• If you want to get a new domain name from one of the domain name service providers that are listed in the wizard, click I want to set up a new domain name.

• If you have an existing domain name that you purchased from one of the supported domain name service providers, you can use the Set Up Your Domain Name Wizard to set up the domain name for your server. Click I want to use a domain name I already own, and then type the domain name in the Set Up Your Domain Name text box. You must provide the user name and password that you used to purchase the domain name.

• If you have an existing domain name that you purchased from a domain name service provider that is not supported by Windows Server Essentials, and you want to use the Set Up Your Domain Name Wizard to set up the domain name for your server, you can transfer the domain name to one of the domain name service providers listed in the wizard. Click I want to use a domain name I already own, type the domain name in the Domain Name text box, and then follow the instructions on the domain name service provider's website to transfer the domain name.

Set up a domain name

When you turn on Remote Web Access, you can choose to set up the Internet domain name of the server.

To set up or manage an Internet domain name

1. Open the Dashboard.

2. Click Server settings, and then click the Anywhere Access tab.

3. In the Domain name section, click Set up.

4. Follow the instructions to complete the wizard. If you do not already own a domain name and certificate, the wizard helps you find a domain name provider to purchase a domain name and certificate, or you can get a personalized Microsoft domain name.

Choose a domain name service provider

You should choose a domain name service provider that supports the domain name extension that you want to use. The Set Up Your Domain Name Wizard includes a list of qualified providers that you can use with a link to each provider's website. Click the More Info link beside each provider's name to obtain information about the services and prices that are offered by the provider.

Note

Some domain name service providers serve broad international regions and others serve smaller markets. Because of this, some providers may not offer a website that is translated into your language of preference.

When you purchase your domain name, you might also consider purchasing the Domain Name System (DNS) dynamic update protocol service from your domain name service provider. DNS dynamic update protocol is a service that lets anyone on the Internet gain access to resources on a local network when the IP address of that network is constantly changing. Or you can purchase a static IP address from your Internet Service Provider (ISP) to assure that your IP address does not change.

Choose a domain name

Choose a name that uniquely identifies your business server. For example, if your business name is Contoso Ltd, you might choose Contoso to uniquely identify your home or business server on the Internet. If the domain name is not available, try another variation of that name, or perhaps something completely different.

The name you type can contain the following:

• 63 characters maximum

• Letters (English or your localized characters), numbers, or hyphens (-). The name must begin and end with a letter or a number.

Choose a domain name prefix

A domain name consists of hierarchical labels.

The top-level domain extension is the right-most label in the domain name. For example, in www.contoso.com, com is the top-level domain name extension.

The second-level domain name is the label next to the top-level domain name extension. The second-level domain name is often created based on the company name, products, or services. For example, in www.contoso.com, contoso is the second-level domain name and was chosen for the company name Contoso Pharmaceuticals. The second-level domain is sometimes referred to as the hostname, which has an IP address associated with it.

The domain name prefix identifies a subdomain. The subdomain name can be used to identify services, devices, or regions. For example, Contoso Pharmaceuticals wants to allow remote users to log on to Remote Web Access, but does not want the website to be available to the public, so they create a subdomain that allows only users with appropriate permissions to access the website. Contoso Pharmaceuticals sets up remote.contoso.com as the subdomain, and remote is the domain name prefix.

Tip

It is recommended that you use the default Remote as the prefix for your domain name.

Choose a domain name extension

When you choose a domain name for your Internet website, you also need to specify the domain name extension that you want to use. The extension is identified by the letters that follow the final period of any domain name. (The formal term for the extension is the top-level domain or TLD.)

There are two main types of domain extensions that you can use: generic and country-code.

Generic top-level domains

Generic domain extensions are three or more letters in length, and they are typically used by certain types of organizations.

Examples of generic top-level domains

Country-code top-level domains

These domain extensions are two letters in length. They are designed to be used by organizations in the country or region that is associated with that code. Some country-code top-level domains are restricted for use by citizens of that country or region. Others are available for use by anyone.

Examples of country-code top-level domains

To view the complete list of top-level domains, see the Internet Assigned Numbers Authority website.

If a domain extension is not available to select in the Set Up Domain Name Wizard

When you run the Set Up Domain Name Wizard, the wizard looks at your system information to determine your country or region. The wizard then displays only those domain extensions that the participating providers in your area support. If the domain extension that you want does not appear in the list, you must choose a different domain extension to continue. Select an extension from the list that the wizard returned.

Update or upgrade your domain name service

You may need to update or upgrade your domain name service if you purchased a domain name, but did not purchase a certificate. You must have a certificate for your domain name from your domain name service provider.

Note

Work with your domain name service provider to determine the type of certificate that you need. The certificate can be one of the inexpensive certificates that are offered. However, you should review the documentation and features of higher level security certificates to determine if they better meet your business needs.

Export or import your certificate on your server

If you want to create a backup copy of a certificate or use it on another server, you must export the certificate. For information about exporting certificates, see Export a Certificate.

Set up a domain name manually

If you choose this option, the server does not monitor or maintain your domain name, and it does not alert you if there is a configuration issue. You might also consider this option if any of the following is true:

• No partner domain name providers are listed for your country or region.

• The partner domain providers listed do not support your domain name extension.

• You have an existing domain name from a domain name provider that is not currently a partner, and you do not want to transfer that domain name to a Windows Server Essentials supported domain name provider.

• The wizard does not list the domain name extension that you want to use, but the extension is available from a domain name provider that is not currently a partner.

  If you choose to set up your domain name manually, work with your domain name service provider to create an A Record for your domain.

To create an A Record

1. Decide on a host name, such as remote. This is the domain name prefix. The domain name prefix plus your domain name will define the URL to open your Remote Web Access logon page; for example, http://remote.contoso.com.

2. In your domain name service providers configuration dashboard (usually on their webpage), create the A record for the host name that you decided on in Step 1. Ensure that the IP address that you specify in the A record is the IP address on the WAN side of your router (the Internet facing side). Consult your router documentation to find your WAN IP address.

3. It is recommended that you contact your Internet Service Provider (ISP) to purchase a static IP address for your network. This ensures that the IP address does not change and that your DNS entry does not become outdated.

   If you do not have the option to obtain a static IP address from your ISP, you might also consider purchasing the Domain Name System (DNS) dynamic update protocol service from your domain name service provider or another service provider. DNS dynamic update protocol is a service that keeps the WAN IP address for your network up to date so that the IP address can be resolved to your domain name even if the IP address changes.

4. Import a trusted certificate when the wizard prompts you. If you do not have a trusted certificate, you can obtain one from one of the supported domain name providers listed in the wizard or purchase one from the trusted provider of your choice. For more information about a trusted certificate, contact your domain name provider.

Find your domain name service provider

To find the domain name service provider for your domain name

1. Open a web browser, and then type www.internic.com in the address bar to go to the Internic home page.

2. On the Internic home page, click Whois.

3. In the Whois box, type your domain name (for example contoso.com).

4. Click the Domain option, and then click Submit.

5. In the search results, the name of your domain name service provider is listed under Registrar.

Customize Remote Web Access

You can customize your Remote Web Access site by adding a personal logo or background image. You can also add links on the Home page so that this information is available to all of your users. For more information, see the following topics:

Customize Remote Web Access

You can customize Remote Web Access by changing the title of the website, changing the background image and logo, and adding links to other websites on the home page.

To customize Remote Web Access

1. Open the Dashboard.

2. Click Settings, and then click the Anywhere Access tab.

3. In the Web site settings section, click Customize.

4. When you finish customizing Remote Web Access, click OK. Test your changes on Remote Web Access.

Customize images for backgrounds and logos

This section provides information about the images that you can use to customize Remote Web Access.

Image size

Logo images

It is recommended that you use logo images that are 32x32 pixels. Larger images are shrunk to 32x32 and smaller images are stretched to 32x32, which could distort the image.

Background images

While there is no size limit for background images, for best results, it is recommended that you use images that are approximately 800x500 pixels. The background image is placed in the center (horizontal and vertical) of the logon page. To help make the text on the logon page easy to read, the center of the background image should be light in color.

Image file types

The following image file types can be used to replace the default background and website logo:

• Bitmap (*.bmp, *.dib, *.rle)

• GIF (*.gif)

• PNG (*.png)

• JPG (*.jpg)

Repair Remote Web Access

The Repair Wizard helps you detect and resolve problems with your router or domain name. There are two ways to discover issues with Remote Web Access:

• In Server Settings on the Dashboard, on the Anywhere Access tab, an icon is displayed with a red X along with a description of the issue.

• An alert in the Alert Viewer.

Note

The Repair Wizard is not available until you turn on Remote Web Access. For information about turning on Remote Web Access, see Turn on Remote Web Access.

To repair Remote Web Access

1. Log on to the Dashboard.

2. Click Settings, and then click the Anywhere Access tab.

3. Click Repair. The Repair Remote Web Access Wizard starts.

4. Click Next. The wizard analyzes Remote Web Access, identifies the issue, and then attempts to repair the issue.

5. If you receive an alert when the wizard finishes, you can click Retry to try to repair the issue again. If you continue to receive an alert, check the alert for additional information about the issue and troubleshooting steps.

Troubleshoot Remote Web Access

See also

Applies to: Windows 10, Windows 10 IoT Enterprise, and Windows 7

You can use the Remote Desktop client for Windows Desktop to access Windows apps and desktops remotely from a different Windows device.

Note

• This documentation is not for the Remote Desktop Connection (MSTSC) client that ships with Windows. It's for the new Remote Desktop (MSRDC) client.
• This client currently only supports accessing remote apps and desktops from Windows Virtual Desktop.
• Curious about the new releases for the Windows Desktop client? Check out What's new in the Windows Desktop client

Install the client

Choose the client that matches the version of Windows. The new Remote Desktop client (MSRDC) supports Windows 10, Windows 10 IoT Enterprise, and Windows 7 client devices.

You can install the client for the current user, which doesn't require admin rights, or your admin can install and configure the client so that all users on the device can access it.

Once you've installed the client, you can launch it from the Start menu by searching for Remote Desktop.

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Update the client

You'll be notified whenever a new version of the client is available as long as your admin hasn't disabled notifications. The notification will appear in either the Connection Center or the Windows Action Center. To update your client, just select the notification.

You can also manually search for new updates for the client:

1. From the Connection Center, tap the overflow menu (..) on the command bar at the top of the client.
2. Select About from the drop-down menu.
3. Tap Check for updates.
4. If there's an update available, tap Install update to update the client.

Feeds

Get the list of managed resources you can access, such as apps and desktops, by subscribing to the feed your admin provided you. When you subscribe, the resources become available on your local PC. The Windows Desktop client currently supports resources published from Windows Virtual Desktop.

Subscribe to a feed

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1. From the main page of the client, also known as the Connection Center, tap Subscribe.
2. Sign in with your user account when prompted.
3. The resources will appear in the Connection Center grouped by Workspace.

You can launch resources with one of the following methods:

• Go to the Connection Center and double-click a resource to launch it.
• You can also go to the Start menu and look for a folder with the Workspace name or enter the resource name in the search bar.

Workspace details

After subscribing, you can view additional information about a Workspace on the Details panel:

• The name of the Workspace
• The URL and username used to subscribe
• The number of apps and desktops
• The date/time of the last update
• The status of the last update

Accessing the Details panel:

1. From the Connection Center, tap the overflow menu (..) next to the Workspace.
2. Select Details from the drop-down menu.
3. The Details panel appears on the right side of the client.

After you've subscribed, the Workspace will update automatically on a regular basis. Resources may be added, changed, or removed based on changes made by your admin.

You can also manually look for updates to the resources when needed by selecting Update now from the Details panel.

Unsubscribe from a feed

This section will teach you how to unsubscribe from a feed. You can unsubscribe to either subscribe again with a different account or remove your resources from the system.

1. From the Connection Center, tap the overflow menu (..) next to the Workspace.
2. Select Unsubscribe from the drop-down menu.
3. Review the dialog box and select Continue.

Managed desktops

Workspaces can contain multiple managed resources, including desktops. When accessing a managed desktop, you have access to all the apps installed by your admin.

Desktop settings

You can configure some of the settings for desktop resources to ensure the experience meets your needs. To access the list of available settings right-click on the desktop resource and select Settings.

The client will use the settings configured by your admin unless you turn off the Use default settings option. Doing so allows you to configure the following options:

• Use multiple displays switches the desktop session between using a single or multiple displays.
• Select the displays to use for the session specifies which local displays to use for the session. All selected displays must be adjacent to each other. This setting is automatically disabled when you use a single display.
• Start in full screen determines whether the session will launch in full-screen or windowed mode. This setting is automatically enabled when you use multiple displays.
• Update the resolution on resize makes the Remote Desktop resolution automatically update when you resize the session in windowed mode. When disabled, the session always remains at whichever resolution you specify in Resolution. This setting is automatically enabled when you use multiple displays.
• Resolution lets you specify the resolution of the remote desktop. The session will retain this resolution for its entire duration. This setting is automatically disabled if the resolution is set to update on resize.
• Change the size of the text and apps specifies the size of the content of the session. This setting only applies when connecting to Windows 8.1 and later or Windows Server 2012 R2 and later. This setting is automatically disabled if the resolution is set to update on resize.
• Fit session to window determines how the session is displayed when the resolution of the remote desktop differs from the size of the local window. When enabled, the session content will be resized to fit inside the window while preserving the aspect ratio of the session. When disabled, scrollbars or black areas will be shown when the resolution and window size don't match.

Provide feedback

Have a feature suggestion or want to report a problem? Tell us using the Feedback Hub. You can also access the Feedback Hub through the client:

1. From the Connection Center, tap the Send feedback option on the command bar at the top of the client to open the Feedback Hub app.
2. Enter the required information in the Summary and Details fields. When you're done, tap Next.
3. Select whether it's a Problem or Suggestion.
4. Check to see if the category is in Apps > Remote Desktop. If it is, tap Next.
5. Review the existing feedback topics to see if someone else has reported the same problem. If not, select Make a new bug, then tap Next.
6. On the next page, you can give us more information so we can help you solve the problem. You can write more detailed information, submit screenshots, and even create a recording of the problem to show us what happened. To make a recording, select Start recording, then do what you did up to the point where the problem happened. When you're done, return to the Feedback Hub and select Stop recording.
7. When you're satisfied with the information, tap Submit.
8. On the 'Thank you for your feedback!' page, tap Share my feedback to generate a link to your feedback that you can share with others as needed.

Access client logs

You might need the client logs when investigating a problem.

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To retrieve the client logs:

1. Ensure no sessions are active and the client process isn't running in the background by right-clicking on the Remote Desktop icon in the system tray and selecting Disconnect all sessions.
2. Open File Explorer.
3. Navigate to the %temp%DiagOutputDirRdClientAutoTrace folder.