Microsoft Outlook Mac Message Could Not Be Saved

11.04.2020
10 Comments
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  • Outlook stores all your email messages, meetings and events, contacts, and tasks in data files. These files occasionally might become corrupted. You can run the Inbox Repair Tool (scanpst.exe) to scan your Outlook data files and repair errors. Exit Outlook to.
  • Feb 27, 2020  Notes do not display attachments in Outlook for Mac. If you move a mail message with the attachment to Notes folder, you will be not able to view it. Downloading Attachments infinite loop. Outlook for Mac downloads all attachments in Inbox folder in batches of 20, and if you let it be, the process will eventually be finished.
  • Microsoft Outlook includes several options for saving an email message. For instance, a message that you received can be saved to a folder, as a file on your computer, or a message that you are composing can be saved as a draft and finished later.

Symptoms

In Microsoft Outlook 2016 for Mac, you are repeatedly prompted for authentication while you're connected to your Office 365 account.

Outlook for Mac 2011 does not work with macOS 10.15 Catalina. Sending meeting updates with REST calendar sharing feature in Outlook for Mac. Categories no longer appear in the sidebar of individual calendars. Known issues syncing Google accounts to the Microsoft Cloud. Automated troubleshooting tools. Note: The ability to manually repair or rebuild a database is not available in Outlook 2016 for Mac. If a problem such as Outlook data corruption occurs, Office 2016 for Mac automatically repairs and rebuilds the Office database for you. For more information, see About the Office 2016 for Mac. Mar 12, 2019 If so, close Outlook. Rename the cache file on one of the computers and restart Outlook. If it solves the problem, do it on the other computer too. BTW, the item is not open on the other computer, correct? If they Edit and click save instead of Save & Close, they can get this message. We have the same issue here. Not a small office.

Cause

This issue occurs because of the presence of duplicate tokens in the keychain.

Resolution

To resolve this issue in Outlook 2016 for Mac, install the February 2017 Outlook update (version 15.31.0) from the following Office website:

Workaround

To work around this issue, delete any cached passwords for your account, and also delete any modern authentication tokens from the keychain. To do this, follow these steps.

Note

Microsoft Outlook Mac Message Could Not Be Saved To Yahoo

These steps affect all Office applications that use modern authentication.

Microsoft Outlook Mac Message Could Not Be Saved Video

  1. Quit Outlook and all other Office applications.

  2. Start Keychain Access by using one of the following methods:

    • Select the Finder application, click Utilities on the Go menu, and then double-click Keychain Access.
    • In Spotlight Search, type Keychain Access, and then double-click Keychain Access in the search results.

  3. In the search field in Keychain Access, enter Exchange.

  4. In the search results, select each item to view the Account that's listed at the top, and then press Delete. Repeat this step to delete all items for your Exchange account.

  5. In the search field, enter adal.

  6. Select all items whose type is MicrosoftOffice15_2_Data:ADAL:<GUID>, and then press Delete.

  7. In the search field, enter office.

  8. Select the items that are named Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2, and then press Delete.

  9. Quit Keychain Access.

    Note

    When you start Outlook, you are prompted to authenticate.

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