Mac Repair Microsoft Word

Excel for Office 365 for Mac PowerPoint for Office 365 for Mac Excel 2016 for Mac PowerPoint 2016 for Mac Excel for Mac 2011 PowerPoint for Mac 2011 More. Less AutoRecover, a feature that is available in some Office applications, attempts to recover files automatically in the event of an application or system crash. Microsoft word repair tool free download - Software Repair Tool, Word Repair Kit, Stellar Phoenix Word Repair, and many more programs. Apr 16, 2018  Method 1 - Reset Word for Mac preferences. Quit all programs. On the Go menu, click Home Library. If you have OS X 10.7 (Lion) or above, click Go, hold down the OPTION key and choose Library. Open the Preferences folder and drag com.microsoft.Word.plist to the desktop.

1. Repair Microsoft Office
2. Download Microsoft Word For Mac

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Summary

This article describes how to identify a damaged document in Word 2007 and later versions. Additionally, this article includes steps that explain how to recover the text and data that is contained in a document after you have identified the document as damaged.

This article is intended for a beginning to intermediate computer user.You may find it easier to follow the steps if you print this article first.

Update Microsoft Office and Windows

Many software issues can be resolved by updating the Microsoft Office and Windows programs.

A damaged document or a software issue?

A Word document can become corrupted for several reasons that will prevent you from opening it. This behavior may be related to damage to the document or to the template on which the document is based. This behavior might include the following:

• Repeatedly renumbers the existing pages in the document
• Repeatedly redoes the page breaks in the document
• Incorrect document layout and formatting
• Unreadable characters on the screen
• Error messages during processing
• A computer that stops responding when you open the file
• Any other unexpected behavior that cannot be attributed to the typical operation of the program

Sometimes, this behavior can be caused by factors other than document damage. It is important to determine whether the document is damaged or whether the problem is a software issue. To eliminate these other factors, follow these steps:

1. Look for similar behavior in other documents. Try to open other Word documents to see whether the same problem occurs. If they open correctly, then the problem might be with the Word document.
2. Look for similar behavior in other Microsoft Office programs. If this is the case, then the issue might be with another application or the operating system.

If any of these steps indicate that the problem is not in the document, you will then have to troubleshoot Word, the Office suite, or the operating system that is running on the computer.

Troubleshooting steps to try if the damaged document does not open

Try the methods in the order given. If one does not work for you, try the next one.

Method 1: Open the damaged document in draft mode without updating links

Step 1: Configure Word

1. Start Word.
2. On the View tab, select Draft in the Views group.
3. Select the File Menu, and then Options, and then Advanced.
4. In the Show document content section, select Use draft font in Draft and Outline views and Show picture placeholders.
5. Scroll down to the General section, clear the check box Update automatic links at open, select OK, and then close Word.

Step 2: Open the damaged document

1. Start Word.
2. Select the File Menu, and then select Open.
3. Select the damaged document, and then select Open.

If you can open the document, close the document and then reopen it by using method 6, and repair the document. Otherwise go to method 2.

Method 2: Insert the document as a file in a new document

Step 1: Create a new blank document

1. Select the File Menu, and then select New.

2. Select Blank document, and then select Create.

   Note

   You might have to reapply some formatting to the last section of the new document.

Step 2: Insert the damaged document into the new document

1. On the Insert tab, select Insert Object, and then select Text From File.

2. In the Insert File dialog box, locate and then select the damaged document. Then, select Insert.

   Note

   You might have to reapply some formatting to the last section of the new document.

Method 3: Create a link to the damaged document

Step 1: Create blank document

1. In Word, select the File Menu, and then select New.
2. Select Blank document, and then select Create.
3. In the new document, type 'This is a test.'
4. Select the File Menu, and then select Save.
5. Type 'Rescue link,' and then select Save.

Step 2: Create link

1. Select the text you typed in step 1-3.
2. On the Home tab, select Copy in the Clipboard group.
3. Select the File Menu, and then select New.
4. Select Blank document, and then select Create.
5. On the Home tab, select the arrow on the Paste button in the Clipboard group, and then select Paste Special.
6. Select Paste link, select Formatted Text (RTF).
7. Select OK.

Step 3: Change the link to the damaged document

1. Right-click the linked text in the document, point to Linked Document Object, and then select Links.

2. In the Links dialog box, select the file name of the linked document, and then select Change Source.

3. In the Change Source dialog box, select the document that you cannot open, and then select Open.

4. Select OK to close the Links dialog box.

   Note

   The information from the damaged document will appear if there was any recoverable data or text.

5. Right-click the linked text, point to Linked Document Object, and then select Links.

6. In the Links dialog box, select Break Link.

7. When you receive the following message, select Yes: Are you sure you want to break the selected links?

Method 4: Use the 'Recover Text from Any File' converter

Note

The 'Recover Text from Any File' converter has limitations. For example, document formatting is lost. Additionally, graphics, fields, drawing objects, and any other items that are not text are lost. However, field text, headers, footers, footnotes, and endnotes are retained as simple text.

Repair Microsoft Office

1. In Word, select the File Menu, and then select Open.
2. In the Files of type box, select Recover Text from Any File(.).
3. Select the document from which you want to recover the text.
4. Select Open.

After the document is recovered by using the 'Recover Text from Any File' converter, there is some binary data text that is not converted. This text is primarily at the start and end of the document. You must delete this binary data text before you save the file as a Word document.

Note

If you are using Word 2007 and there is not a file button in the User Interface, choose the Office Button and follow the directions when necessary.

Troubleshooting steps to try if you can open the damaged document

Method 1: Copy everything except the last paragraph mark to a new document

Step 1: Create a new document

1. In Word, select File on the Ribbon, and then select New.
2. Select Blank document, and then select Create.

Step 2: Open the damaged document

1. Select File on the Ribbon, and then select Open.
2. Select the damaged document, and then select Open.

Step 3: Copy the contents of document, and then paste the contents into the new document

Note

If your document contains section breaks, copy only the text between the sections breaks. Do not copy the section breaks because this may bring the damage into your new document. Change the document view to draft view when you copy and paste between documents to avoid transferring section breaks. To change to draft view, on the View tab, select Draft in the Document Views group.

1. In the damaged document, press CTRL+END, and then press CTRL+SHIFT+HOME.
2. On the Home tab, select Copy in the Clipboard group.
3. On the View tab, select Switch Windows in the Window group.
4. Select the new document that you created in step 1.
5. On the Home tab, select Paste in the Clipboard group.

If the strange behavior persists, go to method 8.

Method 2: Change the template that is used by the document

Step 1: Determine the template that is used by the document

1. Open the damaged document in Word.
2. Select File on the Ribbon, and then select Options.
3. Select Add-Ins.
4. In the Manage box, select Templates under View and manage Office add-ins.
5. Select Go.

The Document template box will list the template that is used by the document. If the template that is listed is Normal, go to step 2. Otherwise, go to step 3.

Step 2: Rename the global template (Normal.dotm)

1. Exit Word.
2. Select the Start button.
3. In your operating system, search for normal.dotm. It's typically found in this location: %userprofile%appdataroamingmicrosofttemplates
4. Right-click Normal.dotm, and then select Rename.
5. Type 'Oldword.old', and then press ENTER.
6. Close File Explorer.
7. Start Word, and then open the document.

Step 3: Change the document template

1. Open the damaged document in Word.
2. Select File on the Ribbon, and then select Options.
3. Select Add-Ins.
4. In the Manage box, select Templates, and then select Go.
5. Select Attach.
6. In the Templates folder, select Normal.dotm, and then select Open.
7. Select OK to close the Templates and Add-ins dialog box.
8. Exit Word.

Step 4: Verify that changing templates worked.

1. Start Word.
2. Select File on the Ribbon, and then select Options.
3. Select the damaged document, and then select Open.

If the strange behavior persists, go to method 3.

Method 3: Start Word using default settings

You can use the /a switch to start Word by using only the default settings in Word. When you use the /a switch, Word does not load any add-ins. Additionally, Word does not use your existing Normal.dotm template. Restart Word by using the /a switch.

Step 1: Start Word by using the /a switch

1. Exit Word.

2. Select the Start button and search for Run. In the Run dialog box type the following:

   winword.exe /a

Step 2: Open the document

1. In Word, select File on the Ribbon, and then select Open.
2. Select the damaged document, and then select Open.

If the strange behavior persists, go to method 4.

Method 4: Change printer drivers

Step 1: Try a different printer driver

1. In your operating system search for Devices and Printers.
2. Select Add a printer.
3. In the Add Printer dialog box, select Add a local printer.
4. Select Use an existing port, and then select Next.
5. In the Manufacturer list, select Microsoft.
6. Select Microsoft XPS Document Writer, and then select Next.
7. Select Use the driver that is currently installed (recommended), and then select Next.
8. Select to select the Set as the default printer check box, and then select Next.
9. Select Finish.

Step 2: Verify that changing printer drivers fixes the problem

1. Start Word.
2. Select File on the Ribbon, and then select Open.
3. Select the damaged document, and then select Open.

If the strange behavior persists, go to step 3.

Step 3: Reinstall original printer driver.

Windows 10 and Windows 7

1. In your operating system search for Printers.

2. Select the original default printer, and then select Delete.

   If you are prompted for an administrator password or for a confirmation, type the password, or select Continue.

3. If you are prompted to remove all the files that are associated with the printer, select Yes.

4. Select Add a printer or scanner, and then follow the instructions in the Add Printer Wizard to reinstall the printer driver.

Step 4: Verify that changing printer drivers fixes the problem

1. Start Word.
2. Select File on the Ribbon, and then select Open.
3. Select the damaged document, and then select Open.

If the strange behavior persists, go to method 5.

Method 5: Force Word to try to repair a file

Step 1: Repair document

In Word, select File on the Ribbon, and then select Open.

1. In the Open dialog box, click once to highlight your Word document.
2. Select the arrow on the Open button, and then select Open and Repair.

Step 2: Verify that repairing the document fixes the problem

Download Microsoft Word For Mac

Verify that the strange behavior no longer occurs. If the strange behavior persists, restart Windows, and then go to method 6.

Method 6: Change the document format, and then convert the document back to the Word format

Step 1: Open the document

1. Start Word.
2. Select File on the Ribbon, and then select Open.
3. Select the damaged document, and then select Open.

Step 2: Save the document in a different file format

1. Select File on the Ribbon, and then select Save as.
2. Select Other Formats.
3. In the Save as file type list, select Rich Text Format (*.rtf).
4. Select Save.
5. Select File on the Ribbon, and then select Close.

Step 3: Open the document, and then convert document back to Word file format

1. In Word, select File, and then select Open.
2. Select the converted document, and then select Open.
3. Select File, and then select Save as.
4. Choose Word Document for the Save As type.
5. Rename the document's file name, and then select Save.

Step 4: Verify that converting the document file format fixes the problem

Verify that the strange behavior no longer occurs. If the behavior persists, try to save the file in another file format. Repeat step 1 to step 4, and then try to save the file in the following file formats, in the following order:

• Webpage (.htm; .html)
• Any other word processing format
• Plain Text (.txt)

Note

When you save files in the Plain Text (.txt) format, you might resolve the damage to the document. However, all document formatting, macro codes, and graphics are lost. When you save files in the Plain Text (.txt) format, you must reformat the document. Therefore, use the Plain Text (.txt) format only if the other file formats do not resolve the problem.

If the strange behavior persists, go to method 7.

Method 7: Copy the undamaged parts of the damaged document to a new document

Step 1: Create a new document

1. In Word, select File, and then select New.
2. Select Blank document, and then select Create.

Step 2: Open the damaged document

1. Select File, and then select Open.
2. Select the damaged document, and then select Open.

Step 3: Copy the undamaged parts of document, and then paste the undamaged parts to the new document

Note

If your document contains section breaks, copy only the text between the sections breaks. Do not copy the section breaks because this might bring the damage into your new document. Change the document view to draft view when you copy and paste between documents to avoid transferring section breaks. To change to draft view, on the View tab, select Draft in the Document Views group.

1. In the damaged document, locate and then select an undamaged part of the document's contents.
2. On the Home tab, select Copy in the Clipboard group.
3. On the View tab, select Switch Windows in the Window group.
4. Select the new document that you created in step 1.
5. On the Home tab, select Paste in the Clipboard group.
6. Repeat steps 3a to 3e for each undamaged part of the document. You must reconstruct the damaged sections of your document.

Method 8: Switch the document view to remove the damaged content

If the document appears to be truncated (not all pages in the document are displayed), it might be possible to switch the document view and remove the damaged content from the document.

1. Determine the page number on which the damaged content is causing the document to appear to be truncated.

   1. In Word, select File, and then select Open.
   2. Select the damaged document, and then select Open.
   3. Scroll to view the last page that is displayed before the document appears to be truncated. Make a note of the content which appears on that page.

2. Switch views, and then remove the damaged content.

   1. On the View tab in the Document Views group, select Web Layout or Draft view.
   2. Scroll to view the content that was displayed before the document appeared to be truncated.
   3. Select and delete the next paragraph, table, or object in the file.
   4. On the View tab in the Document Views group, select Print Layout. If the document continues to appear to be truncated, continue to switch views and delete content until the document no longer appears truncated in Print Layout view.
   5. Save the document.

Method 9: Open the document with Notepad

If the document is corrupted and none of the previous methods work, try to recover its content by opening the document with Notepad.

Note

By using this method, you will lose all formatting. The intention is to recover the content.

1. Locate the damaged document using Windows File Explorer.
2. Right click the document and select Open with.
3. Select Notepad:

4. The document will open in Notepad with extra code and text around the content.

   Note

   You may have to change the file type from 'Text Documents (.txt)' to 'All Files (.*)'.

5. Clean the text by deleting all or most of the extra characters.
6. Select File, and then select Save As… Rename the document to make sure that you don't overwrite the damaged one.

Go back to Word and open the new document. Once in Word, you can clean it up and try to reapply the lost format.

Apr 01,2020 • Filed to: Solve Mac Problems • Proven solutions

This is a query from one of the MS Word users on Mac that we have got recently. As you know, MS Word is a part of the Office suite, which is developed by Microsoft. Apart from Windows, it is also available for Mac and provides tons of utility features. Though, there are times when Word on Mac keeps crashing and users are not able to utilize its features or even save their existing files.

Don't worry! the issue is pretty common and can easily be fixed. In this guide, we will teach you why does Microsoft Word keeps crashing on Mac and how to fix this problem in 8 different ways. Apart from that, we will also discuss how to recover Word document after a crashed Mac. Let's begin and start a quick MS Word troubleshooting on Mac.

Part 1: Why Microsoft Word Keeps Crashing on Mac?

Before we discuss issues to fix the Microsoft Word Mac crashing issues, it is important to note what could have caused the problem to begin with. In this way, you would be able to understand why does Word keeps crashing on Mac and can even avoid it in the future.

• Mostly, MS Word crashes because of a fault in the Office suite of the tool itself. Chances are that the application could not have been installed probably.
• You might be running an old or incompatible version of Word on your Mac.
• If you are using a pirated MS Word application, then it could have been corrupted as well.
• Sometimes, Mac doesn't give permissions to third-party applications (like Word), making them faulty to work.
• The source drive where MS Word has been installed could be corrupt as well.
• The location of the MS Word application could have been moved to someplace else.
• The application was crashed earlier or closed during processing, making it faulty or corrupt.
• Chances are that MS Word could have been infected by a malware.

Part 2: How to Fix 'Microsoft Word Keeps Crashing on Mac'

The good news is that most of these problems can easily be resolved if we follow the right approach. Ideally, you can fix Microsoft Word keeps crashing issue with these solutions.

1. Check the Hard Drive Name

A faulty hard drive name is one of the most common issues for Word to malfunction. This is because Mac provides a more flexible way to name the hard drive while Windows has certain restrictions. If needed, you might need to change the hard drive name as well to fix this. Here's how you can check and rename hard drive on Mac to make it compatible with Word.

1. Just click on the Apple logo on the top left corner of the desktop and open the Applications tab. Go to the Utilities section to open the Disk Utility window.
2. Select your Mac hard drive from the left and view its name and other details on the right (under the 'Partitions' tab).
3. Make sure that the drive has a name and it should start from a character. While it can have numbers, it should not have all numbers or any special character. Make the needed changes to rename the hard drive.

Once the hard drive has been renamed, you can restart Mac and try accessing MS Word on it again.

2. Clear the AutoRecovery Folder

As you know, Auto-save is an inbuilt feature in MS Word that automatically saves the running document in the background. It allows us to fetch our files back if they are lost or closed unexpectedly. Though, sometimes the AutoRecovery folder might cause some clash with the application itself, making it faulty. Therefore, you can consider clearing it to fix Word on Mac keeps crashing.

1. To start with, simply launch Finder on your Mac and from its menu, click on Go > Go to Folder.
2. Now, copy and paste the path '~/Library/Containers/com.microsoft.Word/Data/Library/Preferences/AutoRecovery/' on your Mac (without the quotes).
3. As you click on 'Go', it will open the AutoRecovery folder on your Mac. From here, you can just delete the auto-saved files so that the folder would be cleared.

3. Reset the Word Preferences

Sometimes, the reason for Microsoft Word Mac crashing could be the wrong preferences on the application as well. In order to resolve this, you can reset the preferences altogether and try restarting Word.

1. Firstly, select the Word icon on the desktop and go to the Word > Preferences option from the menu.
2. As the Word Preferences tab would be opened, click on the 'File Locations' icon from here.
3. This will open the File Locations feature on the screen. Click on the 'User templates' option and choose to 'Reset' it.
4. You can also click on the 'Modify' button to view it. Here, you can see a 'Normal' file. You can cut and paste it to any other location (like your desktop) or simply move it to the Trash as well.

After resetting the Word preferences, restart the applications and check if it fixes MS Word crashing on Mac or not.

4. Save the Word Document to another Location

Apart from the MS Word application, there could be a problem with the Mac storage. as well. For instance, if the particular partition or sector on the hard drive has been corrupted, then you should try to save your documents somewhere else. This will help you avoid Word crashing on Mac or prevent the loss of your important files as well.

1. Firstly, open the MS Word application on your Mac and try opening the file. If you are lucky, you would be able to open the file without the Word application crashing.
2. Quickly, go to the File menu and click on the 'Save As' option.
3. Now, browse to the location where you wish to save your Word document and give it the needed name.

Alternatively, you can also copy your MS Word file and just paste it to any other location as well.

5. Download and Install Word Updates

As stated previously, one of the reasons for Microsoft Word crashing on Mac could be an old version of the application. If the MS Word application has not been updated in a while, then it can encounter compatibility issues with Mac. The best way to fix MS Word crashing on Mac is by updating it. Not only will it fix the Microsoft Word Mac keeps crashing, it will also make the application more secure by installing the needed patches.

1. Simply launch the Word application on your Mac and from its menu, go to Help > Check for Updates.
2. From here, you can enable the automatic update option if you want to. Make the relevant selection and click on the 'Check for Updates' button again.
3. In no time, MS Word will connect to its server and look for any recent available update. Once it will notify you the same, you can just select the update and click on the 'Install' button.
4. Now, you can just wait for a while as Word would install the update and restarts in the end to a stable version.

6. Create another User Account on Mac

Although it might sound surprising, but there could be some issue with your user account on Mac as well. For instance, the account you are accessing might be blocked to use certain applications or there could be a clash with some commands. To avoid this problem and fix Microsoft Word keeps crashing on Mac, simply create another account on your system instead.

1. To start things, go to the Apple icon from the desktop and visit System Preferences.
2. Click on the 'Users & Groups' sections from here. Once its dedicated window will open, click on the lock icon at the bottom to make some changes in it.
3. You need to enter your administrator password to proceed. Afterward, click on the '+' icon to add a new account.
4. Simply enter basic details for the new account (like its type, name, and so on) and click on the 'Create User' button in the end.
5. If you want, you can create a different password for the new account and link it with the same iCloud account as well.

In the end, you can sign-out from the present account and log-in to the new account instead. Now, try to open MS Word and see if it resolves the problem or not.

7. Boot Mac in Safe Mode

Just like Windows, you can also boot your Mac system in a safe mode as well. The safe mode is mostly used for troubleshooting and it automatically turns on various secondary processes. In this way, you can check if there is a problem with the MS Word application itself or your Mac system. Here's how you can boot your Mac in safe mode and fix Microsoft Word crashing on Mac.

1. Simply turn on your Mac by pressing the power button. If you are already using it, then restart it instead.
2. As soon as you would hear the startup chime (or see Apple's logo), press the Shift key on the keyword.
3. Keep pressing it for the new few seconds as Mac would be restarted in the safe mode.
4. You can see 'Safe Mode' written at the top right corner of the screen now. Just log-in to any account and try accessing the MS Word application on it.

8. Run Disk Utility to Repair Crashed Word

If none of the above-listed techniques would fix MS Word crashing on Mac, then you can consider repairing the entire disk. Although it would take a lot of time, it will make sure that your Mac's disk would stay secure and in a healthy condition. To repair your Mac's disk and fix Word keeps crashing on Mac, follow these quick steps:

Oct 28, 2014  Office 2008 is compatible with both Lion and Mountain Lion, so it should work. Keep in mind that Microslurp no longer supports Office 2008 for Mac, so you might want to look at upgrading to Office. Office for mac 2008 review. Sep 05, 2014  Mavericks & MS Office for Mac 2008 - Are they compatible? Just updated my iMac to Mavericks v10.9 and was wondering has anybody loaded and used MS Office for Mac 2008 on Mavericks? Apr 19, 2014  It depends where you look on the interwebs. RoaringApps reports that it is compatible Microsoft Office 2008 - RoaringApps but others report issues. In any event Microsoft no longer supports Office 2008 so you're on your own, particularly with regard to security issues that may come up, which will no longer be addressed.

1. Look for the 'Disk Utility' option from the Spotlight and open it. Alternatively, from the main menu on Mac, click on Go > Utilities and launch the Disk Utility window.
2. From the left panel, you can select the primary disk on your system. In most of the cases, it is Macintosh HD. Now, click on the 'First Aid' option from its toolbar and confirm your choice.
3. As Mac would start repairing the disk, you can just wait for a while for the process to be completed.
4. Once it is done, restart your Mac and check if Microsoft Word keeps crashing on Mac or not.

Part 3: How to Recover Crashed Word Documents on Mac?

When any application crashes on Mac, we often end up losing its data. Similarly, if MS Word has been crashed while you were working on a document, then you might end up losing it forever. To avoid such an unwanted scenario, consider using Recoverit Data Recovery for Mac. It is one of the best data recovery tools for Mac that is used by leading experts. Developed by Wondershare, it provides a fast, easy, and highly secure way to get your data back. The application has a high data recovery rate and supports all the leading Word document extensions.

• With the help of Recoverit Data Recovery, you can get back your lost, deleted, or inaccessible Word files in a jiffy.
• The application supports all kinds of other data types too like photos, videos, PDFs, Excel sheets, emails, compressed files, and so much more.
• No matter what the situation is, Recoverit will help you in every possible data loss scenario like accidental deletion, corrupt storage, lost partition, etc.
• It follows different scanning modes, letting users save their time and get the expected results as well.

Video Tutorial on Mac File Recovery

How to Recover Word Document on Mac

In order to learn how to recover Word document after a crashed Mac, the following steps can be taken.

1. Select a target location

Simply launch Recoverit Data Recovery on your Mac and select a location where you wish to perform the scan. This would be the primary Macintosh HD in this case. Though, if you want, you can perform data recovery on an external device as well.

2. Scan for the lost files

As you would mark a source location and start the process, Recoverit will carefully scan the location. You are recommended to wait for a while so that the process can be completed without any trouble.

3. Preview and recover your Word files

When the data extraction process is completed, the application will let you preview the recovered content. Now, you can simply select the Word files you want back and save them to any secure place.

Part 4: Tips to prevent Word Keeps Crashing on Mac

If you don't want to suffer from an unexpected loss of data or MS Word crashing on Mac, then consider following these suggestions.

• Always make sure that the MS Word application is updated on your system. You can turn on the automatic update to save your time.
• Keep the real-time scanning of the firewall on, so that the application would be safe from any malware attack.
• Don't turn off your Mac when MS Word is still running in the background.
• Try not to close any MS Word document in between or in an unexpected manner.
• Install MS Word in the primary partition on your Mac hard drive (if you have multiple partitions).
• Don't install MS Office from an unreliable source (or a pirated version). Buy it from Microsoft's official website to avoid any software-related issue.

Now when you know how to fix Microsoft Word keeps crashing on Mac, you would be able to resolve this issue like a pro. Apart from listing different fixes for Word crashing on Mac, we have also provided a quick solution to perform data recovery on Mac as well. With the help of Recoverit Data Recovery, you can easily get back any lost or deleted content in no time. Go ahead and download the Mac data recovery tool on Mac or share it with others to teach them how to recover crashed Word document on Mac.

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